ITSM & Workflow Platforms - OpenStellar Tech | Digital Transformation & IT Staffing Solutions

Services That Align. Operations That Excel.

We streamline IT processes with modern ITSM solutions that enhance efficiency, accountability, and service excellence across your enterprise.

Platforms Supported

Choose from the industry’s best ITSM tools.

We work with leading workflow platforms to match your organization’s needs — from enterprise-scale platforms to agile service desks.

ServiceNow:

Enterprise ITSM, HRSD, ITOM

Jira Service Management:

Agile-based ITSM for dev/ops teams

Ivanti:

Unified endpoint management + service delivery

Freshservice:

Cloud-native IT support for SMBs and enterprises

Implementation & Configuration

Faster go-lives. Custom-fit setups.

We handle platform setup, configuration, and module customization based on your operational needs.

Custom Workflows & Automation

Automate approvals, escalations, and routine requests.

We map real-world processes into workflows that reduce manual effort and increase compliance.

Integrations with ITOM, CMDB, and APIs

Break silos with connected systems.

We integrate ITSM platforms with core business and infra tools:

Platforms:

ServiceNow (ITSM, ITOM, HRSD), Jira Service Management, Ivanti, Freshservice

Key Modules:

Incident, Problem, Change, CMDB, Knowledge, HR Cases

Integrations:

REST APIs, Webhooks, Directory Services, Collaboration Tools

Automation Engines:

ServiceNow Flows, Ivanti Automations, Jira Workflows